The Shimmer shop FAQ

đź’­ How do I place a custom soap order?

SHORT answer: It’s easy! Just follow these 3 simple steps:

  1. Fill out the order request form with your ideas and details (see how to place an order for full details of how or ordering process works

  2. Hop on a 15-minute call with us to confirm everything

  3. Submit payment to secure your spot in our production schedule

📦 How many soaps can I order?

SHORT answer: You’re welcome to order anywhere from 1 to 60 bars, depending on what’s already been reserved that month.

NOTE: We’re a small-batch, handcrafted studio — perfect for thoughtful gifts, special events, and seasonal treats. with only one designer, we can produce about 30-60 bars across all orders per month, depending on complexity of the requested design — to ensure quality and care go into every order. order size per customer depends on current availability.

Feel free to add any details to your request form if you have a specific quantity or deadline in mind we are happy to work with you to find the best fit possible.

đź“… How far in advance should I place my order?

SHORT answer: The sooner, the better! Larger orders may take 4-6 weeks to fulfill.

NOTE: If you know now that you want to order for Christmas, please submit a form now. Also, if you have an event coming up but it is not for a few months, please submit a form now. we review all requested delivery dates and determine a plan for production schedule in as much advance notice as possible.

đź•’How do you guarantee my delivery date?

SHORT answer: We only accept final orders we can guarantee by the delivery date requested on your form!

NOTE: we take all orders on a first paid-first served basis. when your final payment is made, you are placed on the production schedule according to the agreed upon delivery date during our call, once you are on the production schedule We guarantee your delivery date. If for any reason we are unable to meet your requested delivery date, we will tell you that on the initial phone call after you submit your order form.

🎨 Can I request a specific scent, color, or theme?

SHORT answer: Absolutely!

NOTE: We love turning your ideas into something beautiful. Share all your inspiration — colors, fragrances, special occasions, or designs — and we’ll bring it to life as best we can. We’ll review everything with you during your call to make sure it’s doable.

🧼 Can I bulk order something from your Shimmer Shop Collection?

SHORT answer: Yes!

NOTE: If you see a soap you love in our Shimmer Shop Collection, just list the name of the product on the order form and let us know you’d like to order it in bulk. Easy!

🖍️ Is there a fee for custom labels?

SHORT answer: Yes — there’s a $65 flat fee for custom label design.
This covers:

  • 1–3 hours of behind-the-scenes design work

  • up to 3 design options for you to choose from

  • 1 hour toward Edits and adjustments based on your feedback

  • Professionally printed labels

📞 Why do we need a phone call for custom ordering? Can’t we just email?

SHort Answer: an initial phone call is required in order to begin the custom ordering process

Note: We’ve found that a quick 15-minute phone call keeps things clear, fast, and personal — and avoids the back-and-forth of email that can sometimes cause delays or confusion. Don’t worry — after the call, we’ll send you a summary email with all the details.

Additional notes:

we’ll give you a call within 24-48 hours after you submit your order form to go over the details on your request form. *calls are only made inside the USA & between the hours of 9am- 5pm EST Monday - Friday* (we will make 2 attempts to reach you, if we cannot reach you, we will leave a message. when you return our call, we can go from there).

đź’ł When do I pay?

SHort Answer: Full payment is required during or immediately after our call

Note: We’ll go over your total invoice due and payment options during the call. if payment is not received within 1 hour after our call, we will have to release your spot to the next person in line.

🚫 Are there any types of custom requests you don’t accept?

SHort Answer: yes (but only if we truly feel we cannot make what is being requested)

Note: We handle this case-by-case, If something isn’t a fit for our brand, we’ll kindly let you know during our call. we do not judge others for their choices, we just choose keep our designs wholesome and family-friendly. ❤️

❌ Do you allow cancelations?

SHort Answer: Yes, while we do not encourage cancelations, we do understand life happens, given the nature of this business, we are only able to offer partial refunds based on the time frame of your cancelation.

if you cancel within 72 hours from time of order confirmation: You will be charged a $50 cancelation fee. For example, if the total amount you paid was $200, you will receive a refund of $150 to your original form of payment.

if you cancel after 72 hours from time of order confirmation: You will be charged a $100 cancelation fee. For example, if the total amount you paid was $200, you will receive a refund of $100 to your original form of payment.